FAQ

Our products

Q: What is the best way to use your products?

Our products are ready to use out of the box, however, candles should always be set on a fireproof, flat surface, with wicks trimmed before each use and snuffed out after use to enjoy longevity.
PRO TIP: To trim wicks by hand, before each use, with a completely cool wick, pinch the burnt end of the wick and break off, disposing of the burnt end. This will help preserve the longevity of your candle.

What if the product I want is out of stock?

We do our best to keep favorite items stocked and offer a large number of new items as they release. This being said, our items do sell out. If you see something you like, it might not be available on your next visit. Some items will return periodically and some will not.

I have a store and want to stock your product. What's the first step?

Our wholesale products are available to shops to be stocked and sold. Send a message through the contact us page and we will be happy to start the conversation with you about carrying Scents Of Salten in your store!

Shipping and delivery

How long will it take to receive my order?

At Scents Of Salten we pour, pack, label, and handcraft each item we send out. It is our goal to have our products in your hands as quick as possible, but you should expect 3-7 business days for orders to process and ship.

What are your payment options?

We offer payment solutions with Paypal and debit card. Via Paypal you can use a creditcard to place an order.

My product arrived damaged, or something is missing.

At Scents Of Salten, we try to pack and ship your products with great care. Unfortunately, accidents are a part of life. Please contact us through our Contact Us page so we can get in touch as soon as possible.