Shipping policy

Thank you for visiting and shopping at Scents Of Salten.

Domestic Shipping Policy

Shipment processing time
All orders are processed within 2–3 business days of receipt. Orders are not processed or shipped from Friday, 12 pm EST through Sunday, or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.
Shipping rates and delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.

Order Weight Norgespakkeâ„¢
(1–7 business days)
0kg–2kg  68.00 NOK
2kg-35kg 120.00 NOK


Shipment Confirmation and Order Tracking
You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.

Damages
Scents Of Salten is not liable for any products damaged or lost during shipping. If you
received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

Order Weight Destination Posten
(14-21 business days)
0kg–2kg Europe  300,00 NOK

0kg-2kg

 Worldwide  350,00 NOK

2kg-5kg

 Europe  350,00 NOK

2kg-5kg

 Worldwide  500,00 NOK


Packages cannot be shipped to these countries

Due to the restrictions we cannot send parcels abroad to these countries.

  • Afghanistan
  • Brunei
  • Bhutan
  • Korea, Democratic People's Republic
  • Lao
  • Libya
  • Solomon Islands
  • Syria
  • Timor-Leste
  • Turkmenistan
  • Yemen

Customs, Duties, and Taxes
Scents Of Salten is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).

Incorrect Shipping Addresses and Refused Delivery

We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by Posten. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.
Scents Of Salten will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

Missing or Stolen Shipments

If you didn't receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible. We will file a claim with the shipping carrier. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.